The power in our hands the Jammu and Kashmir Public Services Guarantee Act, 2011

Let us understand the J&K Public Service Guarantee Act?

At some point or the other, we come across a situation when we have to make several runs to the Government Offices for availing certain services which are either delayed or denied to us on some pretext or the other.

Have you ever faced such a situation?

Read on, we are on the same page then.

That is a thing of past if you are aware of your rights.

Background

The Government of India gave us the Right to Public Service Legislation. The sole purpose of this legislation is to guarantee the services asked for in a time-bound manner and to fix the accountability in case of delay by the Government office.

In Jammu and Kashmir, this law is popularly known as the Public Service Guarantee Act 2011.

public service guarantee act

The Public Service Guarantee Act 2011 was passed in J&K on 10th August 2011. It has given the right to people to make an appeal if the services asked for are delayed or denied in any manner.

Any person whose application has been rejected, delayed within specified timeframe or is deficient can file an appeal to the First Appellate Authority within 30 days of such rejection, delay or deficiency in service provided.

The Appellate Authority

The First Appellate Authority shall dispose of the appeal within a period of 45 days from the date of presentation of appeal.

Even if, the applicant seeking the information is not satisfied with the response from the First Appellate Authority he may re appeal to the Second Appellate Authority within 60 days from the date of the last order passed.

Also on our website

It is important to know here that the Appellate Authorities shall have the same power as that vested in Civil Court while trying a suit under the Code of Civil Procedure.

Penalty Provision

If the designated officer does not comply with the orders he may be fined Rs. 250 to Rs. 5000 in case of not providing or delaying the service to the eligible person asking for service. Also, there will be a provision of imposing penalty of Rs. 2000 in case of deficiency in service by the concerned Appellate Authority.

Here is the timeframe that is stipulated to provide service under the J&K Public Services Act, 2011 for Various Departments.

Consumer Affairs and Public Distribution Department J&K

S. No. Name of the Service Timeframe to provide Service
1. Ration Card 30 Days
2. Issue of Surrender Certificate 07 Days
3. Issue of Duplicate Ration Card 07 Days
4. Inclusion of New Born Child in Ration Card 07 Days
5. Transfer from One Fair Price Shop to Another 15 Days

Power Development Department J&K

S. No.Name of the ServiceTimeframe to Provide Service
1.Domestic Electric Connection (10Kw Load) 30 Days
2.Domestic Electric Connection (20Kw Load) 35 Days
3.Domestic Electric Connection (30Kw Load) 40 Days
4.Domestic Electric Connection (All Loads) 45 Days
5.Commercial Electric Connection (5Kw Load) 30 Days
6.Commercial Electric Connection (20Kw Load) 35 Days
7.Commercial Electric Connection (30Kw Load) 40 Days
8.Commercial Electric Connection (100Kw Load) 45 Days
9.Industrial Electricity Connection (10KVA/HP Load) 30 Days
10.Industrial Electricity Connection (30KVA/HP Load) 35 Days
11.Industrial Electricity Connection (100KVA/HP Load) 40 Days  
12.Industrial Electricity Connection (200KVA/HP Load) 45 Days

PHE, Irrigation and Food Control J&K

S. No.Name of the ServiceTime Frame to Provide Service
1.Domestic Water Connection 15 Days
2.Actual Domestic Water Connection Supply 30 Days

Revenue Department J&K

S. No.Name of the Service Timeframe to Provide Service
1.State Subject (PRC) 30 Days
2.Reserved Category Certificates 15 Days
3.Dependent Certificate 30 Days
4.Extract of Fard Intikhab 10 Days
5.Extract of Girdawari 10 Days
6.Extract of Aks Masavi/ Latha 10 Days
7.Extract of Jamabandi 10 Days
8.Attestations of Mutations 30 Days
9.Inheritance Mutation 30 days from the date Of intimation/application to the mutation attesting officer
10.Copy of Mutation 10 Days
11.Demarcation of Land 30 Days
12.Extract of Tatima Shajra 30 Days
13.Extract of Chulla Chowkidari 10 Days
14. Income Certificate 30 Days

Transport Department J&K

S. No. Name of the Service Timeframe to Provide Service
1. Learners Driving Licence 15 Days
2. Driving License 30 Days
3. Registration of Vehicle 30 Days

Housing and Urban Development Department J&K

S. No. Name of the Service Timeframe to Provide Service
1. Birth/Death Certificate 30 Days
2. NOC for Construction of House from Srinagar Development Authority 30 Days
3. NOC for Construction of House from Jammu Development Authority 30 Days
4. NOC for Construction of House from Town Planning Organization 30 Days
5. NOC for Construction of House from Power Development Department 30 Days
6. NOC for Construction of House from PHE 30 Days
7. NOC for Construction of House from Nazool 30 Days
8. Building Permission for Construction of House from Srinagar Municipal Corporation 30 Days
9. Building Permission for Construction of House from Jammu Municipal Corporation 30 Days
10. Building Permission for Construction of House from Municipal Committee/Council 30 Days

Home Department J&K

S. No. Name of the Service Timeframe to Provide Service
  1. Copy of FIR 1 Day for the Complainant and 3 Days for Others from the Date of Application
2. Verification Report from CID for Passport 60 Days
3.   Verification Report from CID for Newly Appointed Candidates 60 Days
4.   Verification by Police Station Concerned for Certification of Identity 07 Days
5.   Verification by Police for Issuance of Character Certificate 15 Days
6. Copy of Untraced Report in Accident/Drowning Cases 15 Days from the Date of Conclusion of Investigation
7.   Copies of Untraced Reports in Cases of Stolen Vehicles 15 Days from the Date of Conclusion of Investigation
8.   Copy of Untraced Report in Theft Cases 15 Days from the Date of Conclusion of Investigation

Health and Medical Education Department J&K

S. No. Name of the Service Timeframe to Provide Service
1.   Disability Certificate 01 Month
2.  Medical Illness Certificate 01 Week after Completion of Treatment or 01 Day after Examination
3.   Medical Fitness Certificate 01 Day after Examination
4.  Post Mortem Report Preliminary Report within One Week After Post Mortem. Final Report within One Week after receiving specialized investigation report/Viscera Report

Forest Department J&K

S. No. Name of the Service Timeframe to Provide Service
1. NOC from Pollution Control Board for installation of Industry/Project 04 Months

Here are some important links to download files regarding Public Service Guarantee Act, 2011.

For Detailed list of services and updates visit General Administration Department website at http://jkgad.nic.in/gadDynamic/jKSG.aspx

Share the article with your friends if you found this helpful. Someone might be needing to know this information.

Leave a Reply

avatar
  Subscribe  
Notify of