The power in our hands the Jammu and Kashmir Public Services Guarantee Act, 2011
Let us understand the J&K Public Service Guarantee Act?
At some point or the other, we come across a situation when we have to make several runs to the Government Offices for availing certain services which are either delayed or denied to us on some pretext or the other.
Have you ever faced such a situation?
Read on, we are on the same page then.
That is a thing of past if you are aware of your rights.
Background
The Government of India gave us the Right to Public Service Legislation. The sole purpose of this legislation is to guarantee the services asked for in a time-bound manner and to fix the accountability in case of delay by the Government office.
In Jammu and Kashmir, this law is popularly known as the Public Service Guarantee Act 2011.
The Public Service Guarantee Act 2011 was passed in J&K on 10th August 2011. It has given the right to people to make an appeal if the services asked for are delayed or denied in any manner.
Any person whose application has been rejected, delayed within specified timeframe or is deficient can file an appeal to the First Appellate Authority within 30 days of such rejection, delay or deficiency in service provided.
The Appellate Authority
The First Appellate Authority shall dispose of the appeal within a period of 45 days from the date of presentation of appeal.
Even if, the applicant seeking the information is not satisfied with the response from the First Appellate Authority he may re appeal to the Second Appellate Authority within 60 days from the date of the last order passed.
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It is
Penalty Provision
If the designated officer does not comply with the orders he may be fined Rs. 250 to Rs. 5000 in case of not providing or delaying the service to the eligible person asking for service. Also, there will be a provision of imposing penalty of Rs. 2000 in case of deficiency in service by the concerned Appellate Authority.
Here is the timeframe that is stipulated to provide service under the J&K Public Services Act, 2011 for Various Departments.
Consumer Affairs and Public Distribution Department J&K
| S. No. | Name of the Service | Timeframe to provide Service |
| 1. | Ration Card | 30 Days |
| 2. | Issue of Surrender Certificate | 07 Days |
| 3. | Issue of Duplicate Ration Card | 07 Days |
| 4. | Inclusion of New Born Child in Ration Card | 07 Days |
| 5. | Transfer from One Fair Price Shop to Another | 15 Days |
Power Development Department J&K
| S. No. | Name of the Service | Timeframe to Provide Service |
| 1. | Domestic Electric Connection (10Kw Load) | 30 Days |
| 2. | Domestic Electric Connection (20Kw Load) | 35 Days |
| 3. | Domestic Electric Connection (30Kw Load) | 40 Days |
| 4. | Domestic Electric Connection (All Loads) | 45 Days |
| 5. | Commercial Electric Connection (5Kw Load) | 30 Days |
| 6. | Commercial Electric Connection (20Kw Load) | 35 Days |
| 7. | Commercial Electric Connection (30Kw Load) | 40 Days |
| 8. | Commercial Electric Connection (100Kw Load) | 45 Days |
| 9. | Industrial Electricity Connection (10KVA/HP Load) | 30 Days |
| 10. | Industrial Electricity Connection (30KVA/HP Load) | 35 Days |
| 11. | Industrial Electricity Connection (100KVA/HP Load) | 40 Days |
| 12. | Industrial Electricity Connection (200KVA/HP Load) | 45 Days |
PHE, Irrigation and Food Control J&K
| S. No. | Name of the Service | Time Frame to Provide Service |
| 1. | Domestic Water Connection | 15 Days |
| 2. | Actual Domestic Water Connection Supply | 30 Days |
Revenue Department J&K
| S. No. | Name of the Service | Timeframe to Provide Service |
| 1. | State Subject (PRC) | 30 Days |
| 2. | Reserved Category Certificates | 15 Days |
| 3. | Dependent Certificate | 30 Days |
| 4. | Extract of Fard Intikhab | 10 Days |
| 5. | Extract of Girdawari | 10 Days |
| 6. | Extract of Aks Masavi/ Latha | 10 Days |
| 7. | Extract of Jamabandi | 10 Days |
| 8. | Attestations of Mutations | 30 Days |
| 9. | Inheritance Mutation | 30 days from the date Of intimation/application to the mutation attesting officer |
| 10. | Copy of Mutation | 10 Days |
| 11. | Demarcation of Land | 30 Days |
| 12. | Extract of Tatima Shajra | 30 Days |
| 13. | Extract of Chulla Chowkidari | 10 Days |
| 14. | Income Certificate | 30 Days |
Transport Department J&K
| S. No. | Name of the Service | Timeframe to Provide Service |
| 1. | Learners Driving Licence | 15 Days |
| 2. | Driving License | 30 Days |
| 3. | Registration of Vehicle | 30 Days |
Housing and Urban Development Department J&K
| S. No. | Name of the Service | Timeframe to Provide Service |
| 1. | Birth/Death Certificate | 30 Days |
| 2. | NOC for Construction of House from Srinagar Development Authority | 30 Days |
| 3. | NOC for Construction of House from Jammu Development Authority | 30 Days |
| 4. | NOC for Construction of House from Town Planning Organization | 30 Days |
| 5. | NOC for Construction of House from Power Development Department | 30 Days |
| 6. | NOC for Construction of House from PHE | 30 Days |
| 7. | NOC for Construction of House from Nazool | 30 Days |
| 8. | Building Permission for Construction of House from Srinagar Municipal Corporation | 30 Days |
| 9. | Building Permission for Construction of House from Jammu Municipal Corporation | 30 Days |
| 10. | Building Permission for Construction of House from Municipal Committee/Council | 30 Days |
Home Department J&K
| S. No. | Name of the Service | Timeframe to Provide Service |
| 1. | Copy of FIR | 1 Day for the Complainant and 3 Days for Others from the Date of Application |
| 2. | Verification Report from CID for Passport | 60 Days |
| 3. | Verification Report from CID for Newly Appointed Candidates | 60 Days |
| 4. | Verification by Police Station Concerned for Certification of Identity | 07 Days |
| 5. | Verification by Police for Issuance of Character Certificate | 15 Days |
| 6. | Copy of Untraced Report in Accident/Drowning Cases | 15 Days from the Date of Conclusion of Investigation |
| 7. | Copies of Untraced Reports in Cases of Stolen Vehicles | 15 Days from the Date of Conclusion of Investigation |
| 8. | Copy of Untraced Report in Theft Cases | 15 Days from the Date of Conclusion of Investigation |
Health and Medical Education Department J&K
| S. No. | Name of the Service | Timeframe to Provide Service |
| 1. | Disability Certificate | 01 Month |
| 2. | Medical Illness Certificate | 01 Week after Completion of Treatment or 01 Day after Examination |
| 3. | Medical Fitness Certificate | 01 Day after Examination |
| 4. | Post Mortem Report | Preliminary Report within One Week After Post Mortem. Final Report within One Week after receiving specialized investigation report/Viscera Report |
Forest Department J&K
| S. No. | Name of the Service | Timeframe to Provide Service |
| 1. | NOC from Pollution Control Board for installation of Industry/Project | 04 Months |
Here are some important links to download files regarding
For Detailed list of services and updates visit General Administration Department website at https://jkgad.nic.in/gadDynamic/jKSG.aspx
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